If you filled up with gas from Shell on Saturday, January 29 2010, and paid with plastic, you should check your card statement to see if you got double-billed. StorefrontBacktalk got hold of a confidential memo which said that a telco outage resulted in 401,120 double-billed transactions having to be reversed for a total of $12,135,608.19 in refunds. While the reversals should be automatic, some people with low balances did get charged overdraft and other fees because of the mistake, fees they should not have to pay
A Shell spokesperson told StorefrontBacktalk that they're 'willing to work directly with debit card customers' regarding any extra fees. So if you got double-billed and incurred a fee through no fault of your own, you should visit or call the Shell station it happened at and ask to speak to the manager about getting a refund.
$12 Million In Duplicate Charges From Shell Oil Telco Crash [StorefrontBacktalk]
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